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Defunct "ComCast Must Die" Web site rises from the ashes ...

The Web site Comcastmustdie.com, created by AdAge writer Bob Garfield is history, but now it has been reincarnated as customer-circus.com. Full story.

You say competition, I say oligopoly: Time Warner has "effective competition" in San Diego according to FCC

The FCC has revoked any need to regulate basic cable rates in many parts of San Diego for Time Warner.

Digital TV Conversion Delayed Until Mid-June

an ancient television

Editor's note: On February 11, President Obama signed legislation delaying  the DTV conversion.

The digital TV conversion scheduled for February 17 will be delayed to June 12 once President Obama signs the bill approved by the House on February 4. Millions of consumers currently on a waiting list to get $40 coupons toward the purchase of converter boxes will benefit from the delay if Congress allocates more money for additional coupons

Read more in this article from the San Francisco Chronicle.

High Demand for Digital TV Converter Coupons in Rough Economy

Many consumers faced with rising cable rates and high prices for new digital TVs in tough economic times opt for Digital TV converter boxes.

Read more

Cox won't play ball with AT&T

AT&T has sued Cox Communications for anti-competitive behavior at the Federal Communications Commission (FCC). AT&T wants access to Channel 4, a Cox property that shows upwards of 150 Padres baseball games. The move is ironic.

Time Warner Roadrunner "Turbo" broadband Internet: Are you really getting what you paid for?

Recently I had to "choose" a broadband Internet provider. After having my "choices" narrowed down for me by a serious lack of competition ( I hear U-Verse is on its way some day), I went with my first, last, and only choice, Time Warner. Despite feeling trapped, the Time Warner customer service rep wooed me with promises of a new broadband paradigm, Roadrunner "turbo." For some reason this "15 Mbps down, 2 Mbps" up Internet was cheaper than the default 8 Mbps/ 1 Mbps option of yesteryear, so I pounced on the deal like a caged tiger given extra scraps of meat at dinner.

The moral of this story is to check the bandwidth you're getting from your broadband Internet provider.

Telemarketers for Cox Communications falsely claim digital cable service is required for the 2009 TV transition

UCAN has received some complaints that telemarketers have been trying to get Cox customers to upgrade from basic cable to digital cable as part of the transition. THIS IS NOT REQUIRED.

If you have basic cable connected to your TV you will not need a converter box and you do not need to upgrade to digital cable. Digital cable and High-Definition are different services, and you do not need either service for your television to work after the transition.

Unlike Britney Spears, Michael Shames WILL be appearing on the Dr. Phil show

Britney Spears has declined to appear on the Dr. Phil show, but recently UCAN's Executive Director, Michael Shames, was drafted to help Dr. Phil explain to his viewers why it is not necessary to use violence when dealing with large utilities. 

The program airs on Thursday, January 31, and you can read the preview for "vigilante justice" here.

Dr. Phil's patient will be a 75-year old granny named Mona Shaw. Shaw received national notoriety and an almost cult-following after she visited a Comcast office on August 13, and smashed up the company's equipment with a hammer.

Hopefully, Michael will have the opportunity to show Mrs. Shaw how to properly complain to a large, uncaring utility with bad customer service.  His organization, UCAN, specializes in resolving difficult utility complaints on behalf of its 33,000 members.

75-year-old granny brings hammer down on Comcast

Mona Shaw did to her cable and phone company what many of us only fantasize about ... More

Three tough consumer Advocates and a snarling consumer watchdog
If only Mona Shaw had known about
the UCAN Fraud Squad ...

 

PEW report confirms broadband Internet is a privilege of the wealthy and educated

Broadband Internet is apparently a class-based utility, a privilege of the wealthy and educated. There has been a lot of talk about the Pew Internet and American Life Project's release of its latest study on home broadband adoption. Some groups have used the opportunity to focus on immediate trends in racial, ethnic, age, and rural vs. urban adoption of broadband internet service. However, there are two larger, more important "big picture" issues that should not be ignored, and are essential to assessing the current broadband Internet situation in the United States.

1) The Internet is still a class based utility and service, readily available in the best quality to the wealthy and highly educated, and only marginally available to those who are poorer and less educated.

2) American broadband Internet service continues to lag behind the world in connection speeds, overall penetration of the population, and price.

The clearest divide in adoption of broadband among groups in the United States is along economic and educational lines. For instance, 76% of Americans with an annual income above $75,000 have broadband Internet connections, compared to only 30% of those with an income of $30,000 or less. As to education, 70% of Americans with a college degree have broadband Internet connections compared to 21% of those without a high school degree.

This highlights the fact that while there is legitimate concern about "net neutrality" (ensuring websites and services being treated fairly and equally by the network providers who connect websites and Internet services and their users) in terms of those who are already seated at the Internet table, there are still large gaps in the of the population not even connected to the Internet. While the Internet may not be a physical necessity like water, it is either quickly becoming, or already has become, like electricity, a social, cultural, and (perhaps most importantly) an economic necessity to be a full part of modern society in a developed country.

This is especially true for young people. Unfortunately, this gap in access for the economically and educationally underserved is eerily reminiscent of our two tiered, apartheid educational system.

Even taken as a whole, it is no secret that America is lagging behind broadband connection speeds and penetration rates worldwide. For instance the PEW study shows 71% of Americans have internet connections of any type, and only 47% have broadband connections. Another study from May of 2007, by ITIF, shows broadband penetration in the U.S. at similar levels, or .51 subscribers per household. The leading nations are South Korea with a rate .90, Iceland with a rate of .83, and the Netherlands with a rate of .73 per household. So the leading nations have broadband penetration rates higher than even the United States total Internet penetration rate.

The average broadband connection speed in the United States is 4.4(mbps) (DSL and Cable in the US are significantly slower than this), versus 61.0 in Japan, 45.6 in Korea, 21.7 in Finland, and 18.2 in Sweden.

And if you think users are paying premiums in these countries for higher speed broadband connections, think again. Cost per 1 mbps in the U.S. is $3.33. Cost in the countries listed above is as follows; Japan- $0.27, Korea- $0.45c, Finland- $2.77, and Sweden- $0.63.  Read More

 



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