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UCAN has received many complaints about DirecTV from disgruntled consumers. If you're a victim of DirecTV, please file an online complaint with UCAN's Fraud Squad. If you signed up for a bundled AT&T / DirecTV package in California, you may also want to file a complaint with the California Public Utilities Commission at https://ia.cpuc.ca.gov/cimsapp/
Patience is a virtue. Lying is not. So when Time Warner declares that customers attempting to return cable equipment at Time Warner offices in San Diego is rarely subjected to having to wait to return equipment one is forced to wonder is Time Warner just flat out lying or has it's sense of realiity been altered by watching too many episodes of the Twilight Zone.
Starting January 1, 2010, Cox customers will see a slight increase in their monthly bill. Cox is both charging a new fee, the Regulatory Cost Recovery fee, and raising an existing fee, the Universal Service Fund fee
UCAN has received many complaints echoing the same unfair sales practices alleged in a recent lawsuit filed against DirecTV by the Washington State Attorney General. If you're a victim of DirecTV, please file an online complaint with UCAN's Fraud Squad.
The Web site Comcastmustdie.com, created by AdAge writer Bob Garfield is history, but now it has been reincarnated as customer-circus.com. Full story.
The FCC has revoked any need to regulate basic cable rates in many parts of San Diego for Time Warner.
Editor's note: On February 11, President Obama signed legislation delaying the DTV conversion.
The digital TV conversion scheduled for February 17 will be delayed to June 12 once President Obama signs the bill approved by the House on February 4. Millions of consumers currently on a waiting list to get $40 coupons toward the purchase of converter boxes will benefit from the delay if Congress allocates more money for additional coupons
Read more in this article from the San Francisco Chronicle.
Many consumers faced with rising cable rates and high prices for new digital TVs in tough economic times opt for Digital TV converter boxes.
AT&T has sued Cox Communications for anti-competitive behavior at the Federal Communications Commission (FCC). AT&T wants access to Channel 4, a Cox property that shows upwards of 150 Padres baseball games. The move is ironic.
Recently I had to "choose" a broadband Internet provider. After having my "choices" narrowed down for me by a serious lack of competition ( I hear U-Verse is on its way some day), I went with my first, last, and only choice, Time Warner. Despite feeling trapped, the Time Warner customer service rep wooed me with promises of a new broadband paradigm, Roadrunner "turbo." For some reason this "15 Mbps down, 2 Mbps" up Internet was cheaper than the default 8 Mbps/ 1 Mbps option of yesteryear, so I pounced on the deal like a caged tiger given extra scraps of meat at dinner.
The moral of this story is to check the bandwidth you're getting from your broadband Internet provider.
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UCAN's affiliate New Media Rights has created a series of investigative reporting videos based on your consumer stories. Check out the new and easily searchable Guides page!
How to protect your own blog or website from liability for user generated content
Is Youtube putting advertisements on user videos without permission?
Essential free and open software toolkit for consumers
How to find free music, images, and video you can use or remix in your own creative works
How to Listen to Music on the Internet for Free...Legally
How to make a Podcast... for free
Visit NewMediaRights.org
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What are you packin? Is it anything like UCAN's new and improved Consumer Complaint Directory? If not, you should really pick up a copy. This thing is chock-full of hard-hitting consumer punch.
