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UCAN comes to the aide of member with a Greendot Moneypack Credit Card Problem, vendor for H&R Block

UCAN comes to the aide of a member with a Greendot Moneypack Credit Card Problem who purchased 2 prepaid credit cards through an H&R sponsored program to establish credit for his grandaughter. The outsourcing of customer service representatives has resulted in real frustrations for consumers. UCAN researched the company and found a corporate location in Monrovia, CA.  The UCAN member was made whole by Greedot Moneypack.

Big Oil goes "berserk" over a recall of tax breaks

In our last newsletter  (click here to have one mailed to you), we noted the astonishing correlation between public approval of politicians and gas prices.  We also speculated that gas prices are artificially low - and could remain that way - until the oil industry defeats new legislation that is being debated in the Senate right now.
Table showing correlation between gas prices and presidential approval
The higher the price of gasoline, the lower the public’s approval of politicians. In June of 2007, the president’s popularity reached an all-time low of 29% at a time when gas prices reached a record breaking national average of  $3.20 a gallon.  This table, which expresses the price of gasoline as a percentage, clearly demonstrates a “mirror image” effect where the higher the price of gas, the lower the president’s popularity (and vice/versa). Chart Source: Original research by UCAN. Data sources: Polling Report, and U.S. Energy Information Agency.

The new law kills, or at least cuts back on, obscene tax breaks for the oil industry, provides incentives for the development of renewable or "green" energy, and forces automakers to build vehicles with an average of 35 mile per gallon.  With oil hovering above $90 a barrel, all of these reforms are urgent and necessary. 

Apparently, the oil industry is HOWLING about the proposed changes, and today, the New York Times reported that oil lobbyists are going "berserk" over the new legislation.  This law puts politicians between a rock and a hard place: If they vote "yes" they gain the goodwill of the voters and will likely be targeted by big Oil in the future. If they vote "no" they'll get lots of urgently needed cash from the most powerful lobby in the free world, and the justified contempt of informed voters.

Looking for cheaper gas? Visit UCAN's not-for-profit Gas Project, or send for our FREE 28-page guide with over 100 gas-saving tips.

Free investment seminars pick senior citizens' pockets

The Securities and Exchange Commission (SEC) is looking into "free" investment seminars geared toward retirees that are really high-pressure sales events.

Harassing phone calls from 800-684-8429, HSBC Bank, aka Orchard Bank

Have you been receiving debt collection phone calls and messages from 800-684-8429? If so, you are not alone. A UCAN member recently filed a complaint regarding incessant phone calls and messages she had received about someone else's debt from the number 800-684-8429. The calls appear to be made on behalf of HSBC Bank, or Orchard Bank, a banking and credit provider. Under the Fair Debt Collection Practices Act, debt collectors must honor any request to cease telephone communication and contact you only in writing.

Internet phone company comparison and review: What can Ashton Kutcher get you?

Remember when Al Gore flicked the Internet on and we were all promised free phone service within 6 months? What happened to that? Politicians, I tell ya...when are we going to learn? Fortunately, there are people looking to make good on the promise to rob traditional landline customers form the Baby Bells by exploiting the Interent in order to offer free local and long distance phone service to deprived consumers across the country. Deprived...seriously. While the Baby Bells might argue against the term "deprived," UCAN begs to differ. The amount of competion in the local/long-distance marketplace is laughable. The Bells were broken up because of monopoly-type conditions, but mergers and acquisitions have steadily consolidated market power back into the hands of a select few. A new wave of Internet-exploiting phone companies could help change all that. Some you've heard of, like Skype, others are still beta testing (Ooma). Read more.

Unlock your iPhone legally under the DMCA and switch to T-Mobile or another GSM wireless network

(you can also see my local news interview on Iphone hacks, open networks, and cancelling your cell phone contract. Please share your thoughts on cracking the Iphone.)

The days of soldering parts together to unlock your iPhone are over.... unless you just enjoy soldering, and in that case, as you were. For everyone else, put your soldering guns away. Today, a San Francisco-based group is claiming to have developed software that will allow users to "unlock" their AT&T iPhones so they can be used on other networks. In the US, the only other GSM carrier is T-Mobile, but that gives you one more choice than you had before.

Perhaps the most important point to make is that there is a strong argument that using the software to unlock your iPhone is legal, as long as it is for personal use. Basic American copyright law protects the software code, or firmware that runs the Iphone and locks it to AT&T's network. Additional protections exist from the always controversial Digital Millenium Copyright Act (let's just say that if a laws appeared on celebrity gossip sites, the DMCA would be front and center most days). The DMCA offers additional protection to rights holders by restricting users of copyrighted material from circumventing technological protection measures intended to restrict access to the copyrighted material. This includes accessing content even for legitimate, fair uses of content. However, in November of 2006, the Copyright Office approved 6 exceptions to the DMCA "anti-circumvention" restrictions.

While there is nuance to discuss, and attorneys will appear on both sides, one of these exceptions clearly included provisioins allowing consumers to unlock their cellphones "for the sole purpose of lawfully connecting to a wireless telephone communication network."

"For the sole purpose" is the key phrase here. It indicates that you, for your personal need to use your iphone on a communication network other than AT&T's, can circumvent protections AT&T has embedded into its phone. On the other hand, you will not likely see a bunch of unlocked phones on Ebay in a few days, since circumventing technological protection measures in order to make them available for sale would not be viewed as for the "sole purpose of lawfully connecting..."

That said, there is a key grey area that will likely decide the future of unlocking your iphone. This is the concept of whether it is legal to distribute, for free, the code that allows users to unlock there phones. There will be a great deal of disagreement on this subject, but a good argument from attorney Bart Showalter suggests that if the software is narrowly focused on busting the network lock, it would likely fit into the anti-circumvention exception to the DMCA. In other words, if the Copyright Office granted users the right to unlock their cell phone for certain reasons, it would be an illogical contradiction to then say that distributing the means (software code) to exercise those rights is illegal. At the very least there is a basic argument to be made(though some IP lawyers will scream secondary liability a la DeCSS) that anyone distributing this is certainly not directly circumventing Iphone firmware, and is simply making available software that allows users to do something that the Copyright explicitly permitted.

Either way, the unlocking of the Iphone is proof positive that consumers demand networks that allow them to use the technology and software of their choice.

Check out these links as well

iPhone does not include girlfriend...yet

To be honest, I've never seen an iPhone and I've only talked to three people that have seen other people with iPhones. But the people that I have seen with an iPhone went up a minimum of 10 cool points in my book. I think I would pass out if I saw an actual iPhone. Personally, I'm waiting until the 2nd generation model is released. Early rumors indicate standard packaging will include one supermodel girlfriend (or boyfriend). At least that's what some guy in my apartment complex says, and he predicted the touch screen keyboard over two years ago.

Tech blogger Rob Rankin is also passing on the first gen iPhone (I think its mostly because the girlfriend rumor) and he has a review here. Did you know the iPhone can't take video? My phone can't either, but come on, we're talking about iPhone. He also points out a number of other issues such as poor call quality and lack of PC compatibility. If you are interested in buying an iPhone, or if you are like me, and want to feel better about not having one, check out his column.

This one is just for those of you who are serious about an iPhone...Teletruth.com has an excellent evaluation of the iPhone /AT&T contract. Not only does the iPhone contract lock you in at maximum, or near maximum rates, but there are a number of limitations (or,gotchas) not included in other plans.

Vice President Dick Cheney suppressed evidence of price manipulation during CA energy crisis

A recent story by Jason Leopold on Truthout.org reports that Vice President Dick Cheney was aware of price manipulation and artificial powerplant shutdowns during the 2000-2001 California energy crisis, but kept the information from the public. According to the story, just before Cheney's National Energy Policy was to be announced, the Vice President ordered the Federal Energy Regulatory Commission to seal documents related to settlements with two energy companies that had been investigated for wrongdoing. Leopold writes:

So in May 2001, just days before Cheney unveiled his long-awaited National Energy Policy, FERC entered into confidential settlements with Williams in which the company forfeited $8 million it was owed by California's grid operator for power Williams sold into the marketplace at inflated prices. Williams did not admit any guilt for the power plant shutdown and, on orders from Cheney, FERC agreed to keep details of the settlement sealed. FERC later entered into a similar settlement with Reliant. The company agreed to forfeit $13.8 million it was owed by California's grid operator, did not admit to any wrongdoing, and FERC kept the details of the settlement confidential.

Williams and Reliant never admited guilt. But do you remember the audio tapes with Enron employees laughing about all the money they had stolen from poor "Grandma Millie" in California? That's who these guys are. They don't have to admit their guilt because there are tapes and transcripts that have recorded it for us. One Reliant employee is quoted in the report as having said, "we decided as a group that we were going to make [the money we lost] back up, so we turned like about almost every power plant off. It worked." A Williams employee is quoted as having told a powerplant operator that it wouldn't hurt the companies' feelings, "if the power plant that was down for repairs was kept offline for an extended period of time so the company could continue to be paid the 'premium' for its emergency energy supplies from the ISO."

Dick Cheney's decision to keep such blatant wrong-doing from the public is part noble, and part sickening. Cheney was protecting a friend. After all, the man who had hand-picked Dick to succed him as the top man at Halliburton sat on Williams' board of directors. And that man, Thomas Cruikshank, had told Cheney that FERC, "was in possession of incriminating audio tapes in which a Williams official and an AES power plant operator discussed keeping a Southern California power plant offline so Williams could continue to receive the $750 per megawatt hour premium for emergency power...".

Instead of having knowledge about the potential risks of a deregulated energy market, the public was kept in the dark. The Vice President's National Energy Policy, which in reality consisted of little more than a "wishlist" from the energy industry, became law and the rest is history. The $30 billion swindle kind of history, and that's just California. In order to help some pals, Dick sold out the country, or rather, "sold off" the country.

PEW report confirms broadband Internet is a privilege of the wealthy and educated

Broadband Internet is apparently a class-based utility, a privilege of the wealthy and educated. There has been a lot of talk about the Pew Internet and American Life Project's release of its latest study on home broadband adoption. Some groups have used the opportunity to focus on immediate trends in racial, ethnic, age, and rural vs. urban adoption of broadband internet service. However, there are two larger, more important "big picture" issues that should not be ignored, and are essential to assessing the current broadband Internet situation in the United States.

1) The Internet is still a class based utility and service, readily available in the best quality to the wealthy and highly educated, and only marginally available to those who are poorer and less educated.

2) American broadband Internet service continues to lag behind the world in connection speeds, overall penetration of the population, and price.

The clearest divide in adoption of broadband among groups in the United States is along economic and educational lines. For instance, 76% of Americans with an annual income above $75,000 have broadband Internet connections, compared to only 30% of those with an income of $30,000 or less. As to education, 70% of Americans with a college degree have broadband Internet connections compared to 21% of those without a high school degree.

This highlights the fact that while there is legitimate concern about "net neutrality" (ensuring websites and services being treated fairly and equally by the network providers who connect websites and Internet services and their users) in terms of those who are already seated at the Internet table, there are still large gaps in the of the population not even connected to the Internet. While the Internet may not be a physical necessity like water, it is either quickly becoming, or already has become, like electricity, a social, cultural, and (perhaps most importantly) an economic necessity to be a full part of modern society in a developed country.

This is especially true for young people. Unfortunately, this gap in access for the economically and educationally underserved is eerily reminiscent of our two tiered, apartheid educational system.

Even taken as a whole, it is no secret that America is lagging behind broadband connection speeds and penetration rates worldwide. For instance the PEW study shows 71% of Americans have internet connections of any type, and only 47% have broadband connections. Another study from May of 2007, by ITIF, shows broadband penetration in the U.S. at similar levels, or .51 subscribers per household. The leading nations are South Korea with a rate .90, Iceland with a rate of .83, and the Netherlands with a rate of .73 per household. So the leading nations have broadband penetration rates higher than even the United States total Internet penetration rate.

The average broadband connection speed in the United States is 4.4(mbps) (DSL and Cable in the US are significantly slower than this), versus 61.0 in Japan, 45.6 in Korea, 21.7 in Finland, and 18.2 in Sweden.

And if you think users are paying premiums in these countries for higher speed broadband connections, think again. Cost per 1 mbps in the U.S. is $3.33. Cost in the countries listed above is as follows; Japan- $0.27, Korea- $0.45c, Finland- $2.77, and Sweden- $0.63.  Read More

 

Sprint-Nextel Terminating Customer Contracts Because They Call Customer Service Too Much

News stories blogs (such as the ones at CNET and the Consumerist), and numerous postings across the Internet, reveal that Sprint-Nextel is terminating customer service contracts because they don't want customers who call constantly to dispute bills or ask questions. You know it is a sad day for competition when a wireless carrier would rather terminate a contract than deal with someone who calls customer service. Isn't Sprint-Nextel one of the companies competing for a share of the market?

 

In the company's termination letter it sets the customer's account balance to $0, and will not charge the Early Termination Fee that is almost always charged if customers try to end service before the contract date is up (see our How to Cancel your Cell Phone Contract guide for more info). In addition, the carrier will allow customers to port their phone numbers to another carrier if they do so within one month of receiving a termination letter.

Most letters were sent out June 29; giving customers until July 30 to port their numbers. There's NO mention in the letter what you should do with the expensive phone you purchased that only works on the Sprint or Nextel network and NO offer to cover the difference between the time left on your contract and the new two-year contract for which you would most likely need to sign up. Remember, you are also free to go on a prepaid plan where you pay as you go and not be under a contract.

You are NOT entitled to receive this free pass to drop the carrier unless you received a letter telling you the company no longer wants to provide service to you. If you are unhappy with the service and have not received the letter, you will be charged the full Early Termination Fee. However, if you are unhappy with the company, it sounds like all you need to do is keep calling customer service and the company will ask you to leave.

If wireless companies would just eliminate the Early Termination Fee, customers who feel their needs are not being met would just terminate the service; rendering both the customer and the company with a win-win situation.

So what Sprint-Nextel has left us wondering is:

  • Will Sprint-Nextel prevent these customers from ever using the service again?
  • What happens to the equipment you have purchased that may be unique to this merged carrier?
  • Market competition was supposed to drive down prices and make carriers more customer-friendly. With all of the mergers, is Sprint-Nextel's action an indication of what we will see with AT&T, T-Mobile and Verizon Wireless?
  • What will happen to all of the minutes you have left on your Sprint-Nextel contract?
  • Is there a possibility you could be blacklisted from the other major carriers?

Will this action dissuade you from ever calling customer service to dispute billing problems?

Let us know how you feel about Sprint-Nextel terminating customer contracts and especially those of you who received the letters. The public will want to know the answers to the questions we posed and reading your personal stories related to this most unusual action.

Also, don't forget to check out our resources on Canceling your Cell Phone Contract.

 



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