Many government agencies provide consumer complaint services. Look in the Business White Pages of the telephone book under "Consumer Complaint and Protection Coordinators." The phone numbers of many state, local, and federal agencies are also listed in the Government section of the White Pages.
California Department of Consumer Affairs (DCA)
400 R Street, Suite 1040
Sacramento, CA 95814
800/952-5210 consumer information
916/323-7239 publications ordering
Index of state and federal laws by product
Consumer complaint form
State's largest consumer protection agency licenses and regulates several million employees in more than 200 occupations. Many of the agencies in the Got A Gripe? guide are part of the DCA. A complaint form is preferred but not required, and can be ordered by calling the 800 number or sending a self-addressed envelope to: Complaint Form, P.O. Box 310, Sacramento, CA 95802. Call the DCA's consumer infoline to identify which agency to send it to.
Federal Communications Commission (FCC)
445 12th Street
Washington, DC 20554
888/225-5322 National Call Center
Filing a complaint
Online consumer complaint form for telephone-related issues
The FCC implements policy concerning interstate communications by radio, television, wire, satellite, and cable.
Federal Trade Commission (FTC)
Consumer Response Center
10877 Wilshire Blvd., Suite 700
Los Angeles, CA 90024
877/382-4357 toll free- to file a complaint
310/824-4343 Western Region
202/326-2100 Washington, DC
Online consumer complaint form
Regulates a multitude of business practices and administers consumer protection laws. Areas of jurisdiction include: false advertising (including the internet), deceptive labeling, debt collectors, warranties of nationally distributed products, state-chartered banks and credit unions, credit card companies, credit reporting agencies, and mail order companies. The FTC does not handle individual complaints, but if it gets enough accusations about a particular company or practice, it will investigate. Write, call, or use the FTC's website to receive a complaint form.
U.S. General Services Administration
Consumer Information Center
Pueblo, CO 81009
Offers information and publications on consumer topics from cars, children, and employment, to housing and health issues. Also includes contact information for government agencies and corporate entities.
California Public Utilities Commission (CPUC)
Consumer Affairs Branch
320 West 4th Street, Suite 500
Los Angeles, CA 90013
CPUC complaint form letter
The CPUC has an extensive system for resolving complaints with telecommunications, electricity, gas, water, and sewer utilities operating within the State of California. The initial step is to write the CPUC, including copies of any documentation you may have. The CPUC will send you a letter listing the options for resolving your complaint, and will then contact the utility for its side of the issue. The CPUC will then render an informal decision.