Utility Watchdog in San Diego
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If you are being contacted by a telemarketer and would like to stop the cycle, there is a list of questions attached to help assist you in getting them to stop calling. So, if all you want is fewer telemarketing calls, just say "Please put me on your do-not-call list" each time you receive one. Saying this one line produces a remarkable decrease in such calls. Just make sure you say the phrase "do-not-call list" when speaking. Telemarketers aren't legally obliged to honor requests without this phrase. They'll keep calling if you just say "Please don't call me anymore.".  If the calls persist, there are questions listed below to let the telemarketer know you are going to follow thru the The Federal law governing telemarketers is the Telephone Consumer Protection Act of 1991 (TCPA) 47 USC Section 227.

Before you start answering questions from a telephone solicitor, you must "qualify" the company. If, during the introductory pitch, the telemarketer indicates that they are working for a non-profit firm, or a survey company, hang up immediately.

Use the  Anti-Telemarketing Script form to ask helpful questions.


  • Non-Profit corporations
  • Companies calling you at a place of business  
  • Companies that are not doing business in your area
  • Companies that are conducting surveys.  Note: Some companies will disguise their sales pitch as a survey. In the event this happens you must elicit a frank admission that they are selling something. One way to do this is to get them to send you literature or an order form. Other companies will claim they are invulnerable because they are not "conducting business in your area." Obviously, if they call you at home, they are conducting business and are subject to the full force of the law.

Consumer Alert - DirecTV Complaints On Rise


UCAN has received many complaints about DirecTV from disgruntled consumers. If you're a victim of DirecTV, please file an online complaint with UCAN's Fraud Squad. If you signed up for a bundled AT&T / DirecTV package in California, you may also want to file a complaint with the California Public Utilities Commission at https://ia.cpuc.ca.gov/cimsapp/

Among the abuses reported to UCAN and elsewhere on the Internet are:


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Something about telecomm here if you'd like. The read more button will go to the entire article.

Federal Taxes, Fees & Surcharges

At times, the local and long distance phone bill will contain surcharges or fees that are required by federal law, but are not a tax, which means the funds are not collected by the Federal government. On the other hand, the federal taxes applied to local and long distance telephone service are established by the U.S. Congress and are collected by the Internal Revenue Service as part of the general tax revenue for the U.S. Department of Treasury. Telephone companies do not keep the federal tax money that they collect, but forward the money to the Department of Treasury.

Number Portability Service Charge

Local Number Portability is required by federal law and, allows phone customers to keep their same phone number if they switch from one local telephone company to another. This charge covers the consolidation of the printed telephone directory, rather than having a directory for each local phone carrier, and directory information. Carriers recover the costs of providing this service through a fixed, monthly charge. Local telephone companies may continue to place this charge on their customers' phone bills for five years from the date the companies first began itemizing this charge on their bills. This is not a tax or a charge by the government. For many providers, this fee costs 34¢ per month.

Charges for Network Access for Interstate Calling

Though this fee is regulated and capped by the Federal Communications Commission (FCC), it is not a tax or a fee charged by the government. It maintains the network for connecting customers to local switching via wires, poles and conduits. This money goes to the phone company, not to the government, and covers costs that are not already recovered by the local phone service monthly charge. The FCC caps the maximum price that a company may bill you for this. To ensure that all Americans can afford at least a minimal level of basic telephone service, the FCC will not allow phone companies to charge more than $6.50 for a single line.

Other names for this charge: "FCC Charge of Network Access," "FCC-Approved Customer Line Charge," "Interstate Access Charge," "Federal Access Charge," "Federal Line Cost Charge," "Customer Line Charge," "Interstate/Single Line Charge" or "Subscriber Line Charge."

Universal Service Fee

Our nation has had a policy to promote telephone service to all Americans at affordable and reasonably comparable rates since 1930. The Universal Service Fee helps to make basic telephone services available to all Americans, including those with low incomes or bad credit or those living in rural areas where service is very costly to provide. Universal Service support also helps provide discounted telecommunications, Internet access, and internal connections to schools and libraries and makes telecommunications rates for rural health care providers comparable to those in urban areas. All telecommunications companies providing service between states must contribute to the Universal Service Fund. Some of these telephone companies decide to pass their costs of contribution on to you in the form of a line item on your bill. Typical names for this charge: "Universal Connectivity Fee" or "Federal Universal Service Fee." This fee is found on the long distance bill and is based on a percentage of total long distance charges, which can vary from carrier to carrier.

Federal Excise Tax

Taxed under the Internal Revenue Code and applied as a percentage of local and toll telephone service and teletypewriter exchange services. This is a 3% tax mandated by Congress. It is imposed on all telecommunications services and appears on local and long distance bills.

State and Local Taxes

To obtain information about the state and local taxes listed on your telephone bill, you should contact your local and state tax offices. These offices may be listed in the government section of your telephone directory. Additionally, your local or state consumer offices should be able to provide the address and telephone numbers of these offices.

California High Cost Fund (CHCF) Surcharges A and B

Levied by the CPUC under Public Utilities Code Section 739.3, these surcharges subsidize the basic rates for local telephone companies servicing rural areas and compensates carriers for providing basic residential service in areas where the cost exceeds the CPUC determined statewide average.

CHCF-A and CHCF-B are levied on local phone charges. The CHCF-B surcharge is also applied on the long distance bill. They are charged as percentages of your total bill. These percentages are set by the CPUC, and they are set every 3 months - which means they can change frequently. Click here for the latest figures set by the CPUC.

California Teleconnect Fund Surcharge (CTF)

Established by the CPUC, this surcharge provides discounts on telecommunications services to qualifying schools, libraries, community-based organizations, and county-owned hospital and health clinics. This surcharge is calculated as a percentage of local phone charges. This percentage is set by the CPUC, and can change. The latest figure set by the CPUC for Fiscal year 2014-2014 is below.

CTF 2013-14 rate

Universal Lifeline Telephone Service (ULTS) Surcharge

CPUC levied under the Public Utilities Code Section 872, this surcharge reimburses intrastate service providers for lost revenues and operating expenses associated with providing ULTS, the low-income local phone program described in Tab 1. The ULTS fee on the phone bill subsidizes these users for their reduced monthly phone rates and is charges at 1.450% of the local phone and long distance charges of all end-users.

Rate Surcharge

Customers receive a surcredit on their bill when Pacific Bell's revenue exceeds CPUC-imposed price caps. This amount can vary from month to month.

State Regulatory Fee

This nominal fee is charged to all local phone customer to fund the CPUC in regulating utility companies such as local phone carriers.

California Relay Service (CRS) and Communications Devices Fund

In compliance with Public Utilities Code 2881 and Section 270, the Commission implemented three telecommunications programs for California residents who are deaf, hearing impaired and/or disabled. These three programs are collectively known as the Deaf and Disabled Telecommunications Program (DDTP), doing business as the California Telephone Access Program (CTAP). This fee is remitted to the Deaf & Disabled Program Trust Fund to reimburse intrastate service providers for lost revenues and operating expenses associated with providing relay services and communications devices (see Tab 1). This fee is charged as a percentage of local phone charges. This percentage is set by the CPUC, and can change. Click here for the latest figure set by the CPUC.

State 911 Tax

Provides funds to public agencies operating emergency 911 services. This charge helps pay for emergency services such as fire and rescue.

Local Tax

City-imposed utility users tax on telecommunications services. There is no such tax currently imposed by the City of San Diego (as of August 2013).

Emergency 911 Charge (E911)

Enhanced 911 - Wireless Services

This charge helps pay for emergency services such as fire and rescue. Local governments may impose this charge on the long distance bill.

The wireless Enhanced 911 (E911) rules seek to improve the effectiveness and reliability of wireless 911 service by providing 911 dispatchers with additional information on wireless 911 calls.

The wireless E911 program is divided into two parts - Phase I and Phase II. Phase I requires carriers, upon valid request by a local Public Safety Answering Point (PSAP), to report the telephone number of a wireless 911 caller and the location of the antenna that received the call. Phase II requires wireless carriers to provide far more precise location information, within 50 to 300 meters in most cases.

The deployment of E911 requires the development of new technologies and upgrades to local 911 PSAPs, as well as coordination among public safety agencies, wireless carriers, technology vendors, equipment manufacturers, and local wireline carriers.

(Source: http://www.fcc.gov/911/enhanced)

About UCAN

UCAN has represented the interests of San Diego County utility customers since 1983. UCAN focuses its efforts on the rates and services of San Diego Gas and Electric Company, telecommunications utilities and the City of San Diego Water Department.